Phone System | Video | Live Chat
Integrations
MICROSOFT 365 INTEGRATION – ADMIN MADE EASY
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Sync your status from your calendar
- “Show as” in the event switches 3CX to “Do Not Disturb” or “Away.”
- Override sync with “Business Trip” status or by changing manually.
- Automatically switches forwarding profiles.
- 3CX status switches back when the event ends.
Sync contacts to your 3CX phone book
- Automatically sync your personal contacts.
- Manage all contacts across apps in Microsoft 365.
- Update shared mailbox contacts with the 3CX company phonebook.
- Call synced contacts directly from the 3CX web or mobile apps.
Launch calls from Microsoft 365
- Make & receive calls without ever leaving Microsoft 365.
- Simply click on a contact to wake up the dialer.
- Incoming pop-ups ensure you never miss a call or chat.
- Works flawlessly with MS 365 to match incoming caller IDs.
Easy 3CX admin from MS 365
- Automatically create new extensions from Microsoft 365.
- Easy tracking in “Azure AD” group in 3CX Management Console.
- Customize how extension numbers are created.
- Import extensions from Microsoft 365 for easy setup.
Calling all admins! Make lost or forgotten passwords a thing of the past. Sync up MS 365 with your 3CX system to automatically create extensions and set up SSO authentication. Users can seamlessly work across both apps with synced contacts and streamline scheduled tasks. Calendar statuses will automatically update to keep everyone in the loop. Calls can be launched directly from the MS 365 interface with the 3CX Click2Call functionality.
MICROSOFT TEAMS – PHONE SYSTEM INTEGRATION
3CX includes native Microsoft Teams integration offering a cost-effective alternative to MS365’s expensive calling plans. The integration allows Teams users to call out via regional SIP trunk carriers and offers a seamless unified calling experience for both 3CX and Teams users. Admins can benefit from an omnichannel PBX that is much easier to use and configure than Teams. 3CX contact center features elevate Teams users to the next level with call queues, advanced reporting, website live chat, Facebook messenger, WhatsApp integration, and more.
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Save on Teams calling plans
- Dial externally via 3CX SIP trunks.
- Eliminate costly MS domestic / international calling plans.
- Choose your own cost-effective SIP provider in your region.
- Make do with less staff on expensive MS365 E5 license plans.
Power up your Teams PBX
- Easy configuration of call queues and routing.
- Leverage ring groups and paging functionality.
- Create IVR auto attendants.
- Evaluate agent performance with call reporting.
Other Cost Savers
- Save on SBC solution licensing. Native integration in 3CX.
- No Teams-compatible handsets required. Use any IP Phone.
- Dial out when remote, with 3CX free apps for iOS and Android.
- Save on admin time with an easy to manage solution.
Sync up your Teams today!
- Connect your MS Teams with a full-featured PBX.
- Hosted by 3CX or Self-managed (on-premise or in your private cloud).
- Experience lower call costs & enterprise-grade PBX features.
- See the config guide on how to set up with MS Teams.
CONNECT YOUR – TEAM & CUSTOMERS
Integrating your 3CX system with your CRM, ERP or accounting system is easy, especially with one of our 3CX supported CRM systems. Don’t see your CRM listed or using a custom application? You can do the integration yourself using the 3CX API.
3CX Developed and Maintained
Integrations with these CRM systems have been developed by 3CX and are regularly updated in case of changes to the CRM. Click on the logo below for the configuration guide.
Vendor Supported
For other CRMs listed below, we or a 3rd party provider have developed an integration which was working at the time of development. You can download the integration and upload it to the management console to use it. If the vendor changes their API it may require that you work with the vendor in question to edit the source code of the integration. For any support you should contact the vendor directly.
