Phone System | Video | Live Chat
Call Center & Live Chat
VoIP
Call Center & Live Chat
CALL CENTER SOLUTION – LIVE CHAT, WHATSAPP, SMS
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Queue that call… don’t miss it
- Call queues to individuals or groups. Guarantee no calls are missed.
- Advanced queue strategies such as Round Robin & Hunt by 3s.
- Agents can answer calls from anywhere – at the office or remote.
- Call back option as overflow during busy times.
Call recording and staff training
- Record calls for legal and quality monitoring purposes.
- Train agents during a live call with Listen in and Whisper.
- Use Barge in to take over when needed.
- Ticket responses can be monitored centrally.
Check service levels with reports
- Check agent performance with the built-in reports.
- See longest wait time and abandoned calls.
- Get reports on SLA and call-back statistics.
- Switchboard / wallboard for real-time monitoring of queues.
Not just calls: Live chat & messaging
- Add live chat to your website and connect web visitors in real-time.
- Connect your Facebook page to 3CX for quick response to messages.
- Send & receive business text messages via 3CX.
- Get the team to answer WhatsApp business messages centrally.
- Create voice apps to automate repetitive tasks.
KNOW WHO’S CALLING – 3CX CRM INTEGRATION
Know exactly who is calling and have the customer record open before picking up the phone. Easily done when integrating your CRM or helpdesk system with 3CX! Save your agents’ precious time and boost customer satisfaction. Automatically create new contacts and answer existing leads with a personalized greeting. Resolve issues faster by having immediate access to customer service records. Click2Call directly within any CRM or helpdesk platform. No copying and pasting of numbers, and calls are journaled for future reference.
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Come prepared, know who's calling
- Matches caller ID to a record in your CRM / helpdesk software.
- Creates a new customer record for new numbers.
- Logs calls to the customer record so you can see call history.
- Impress customers and save your staff tedious searching time.
Empower your sales force
- Launch calls in a single click right from your CRM.
- Save agents time by automatically popping up customer records.
- Automatic call journaling removes tedious manual call entries.
- Build custom call flows to automate questions and workflows.
Supports popular CRM and helpdesks
- Salesforce, Freshdesk.
- Microsoft Dynamics, Microsoft 365.
- Zendesk, Hubspot, and many more.
- CRM integration wizard integrates REST-enabled systems.
Automate customer workflows with the CFD
- Ask for customer or case numbers to save agents time.
- Route calls based on customer number or custom question.
- Route calls based on time of day or build phone surveys.
- Read about our Call Flow Designer (CFD).
FREE LIVE CHAT SOLUTION – CHAT OR CALL
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Drop the $20 per user per month... Keep the customer
- Free forever. No per user per month pricing. No catch!
- Assign more agents to group chats without increasing monthly fees.
- Fully customizable live chat solution with added voice, video, and more.
- Give visitors real-time advice as they browse your products / services.
When live chat is not enough… Superchat!
- Switch from chat to call at any point to resolve issues faster via voice.
- Visitors can choose between a chat or voice from the get go.
- Calls go via the browser so it’s free for the customer and you.
- No dialing of numbers. Invite web visitors to talk via ‘3CX Talk’ link.
Work together as a team… anywhere
- Discuss customer issues with team over chat or calls.
- Set up video conferences for whole team or company wide meetings.
- Assign chats to groups. Includes queue-based group handling of chats.
- Keep in touch on the go with 3CX iOS & Android applications.
Omnichannel: One system for messaging & calls
- Connect your WhatsApp & Facebook to view & respond to messages from 3CX.
- Use same interface to send & answer SMS messages, with your biz number.
- Convert those new visitors into new leads in your CRM.
- Answer calls, identify existing customers and bring up their contact records.
- Use various chat and call reports to evaluate agents’ performance.
Fully customizable & Free
- Free forever with 3CX FREE. No per user per month pricing.
- Edit text, colors & predefined responses to suit your business needs.
- Personalize chat greetings according to business working hours.
- Live chat available for:
- WordPress, Drupal, Joomla, Wix, Squarespace & Weebly.
As many as 50% of live chats end up being forwarded to the call center… with the customer having to explain everything again! In these cases live chat systems are yet another obstacle prolonging resolution times. Not so with 3CX Live Chat! The customer or chat agent can instantly elevate the chat to a call to explain better. Customer’s query with history can be shared with other team members for their feedback to resolve issues faster. And it’s not just live chat or voice – handle your WhatsApp, Facebook and SMS messages from the same interface. Get live chat for your business without paying $20 per user per month!
